Privacy Policy

1. Introduction

Modem Computer Services t/a ITNT (“ITNT”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and communications.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, job title, company name
• Contact Information: Email address, telephone number, physical address
• Technical Information: IP address, browser type, device information, cookies
• Usage Information: Pages visited, time spent on site, referral sources
• Communication Records: Emails, support tickets, and consultation requests
• Financial Information: Billing details for service agreements (processed securely)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage, and improve our IT services and infrastructure
• To respond to enquiries, consultation requests, and support tickets
• To process service agreements and billing
• To send service updates, maintenance notifications, and security alerts
• To comply with legal and regulatory obligations
• To improve our website and service offerings based on usage analytics

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil service agreements
• Legitimate interests: Improving our services and communicating relevant updates
• Legal obligation: Compliance with South African law and regulatory requirements
• Consent: Where you have explicitly provided consent for specific processing activities

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Technology partners and sub-processors required to deliver our services
• Professional advisors (legal, accounting, auditing) under confidentiality obligations
• Regulatory authorities where required by law
• Successor entities in the event of a business merger or acquisition

All third-party processors are contractually bound to protect your information and may only use it for the specified purpose.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client records are generally retained for a minimum of 5 years after the end of a service relationship. Website analytics data is retained for 24 months.

7. Your Rights

Under POPIA and applicable data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact our Information Officer at info@itnt.co.za.

8. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, network security monitoring, and regular security assessments.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site usage. You may configure your browser to refuse cookies, though this may affect the functionality of certain features. We use analytics cookies to understand how visitors interact with our site.

10. Contact Us

For any privacy-related queries, requests, or complaints, please contact our Information Officer: